How can we help you?

rom customer service

Handy links:

Monday to Friday: 08:00 to 17:00

Telephone number
Tel. +31 (0)342 49 04 17

Send us an e-mail


Personal advice

Our customer service will be happy to assist you with advice and answers to your questions. We think it is important to provide you with good, fast and customer-oriented assistance for all your questions, advice or assistance needs.

Our employees are all trained internally and have excellent knowledge of all the products you can find on our site. We would be delighted to help you.

Warranty registration

To take full advantage of our full warranty, it is important to complete the warranty card within 4 weeks of purchase.

rom warranty registration
rom warranty


We guarantee that you will buy a machine from us that is in good condition and that will continue to work as expected under normal use, this is the legal warranty. As long as you use that machine for its intended purpose only, normal use will be fine. If this is not the case, we will naturally work with you to try and find a better solution for you.


You can use our return form to return your goods. You can download the ROM Return form. You can then fill it in digitally and return it to us at the touch of a button. Please fill in the form as completely as possible. If you want to return the goods, please make sure you attach a copy of the form to the shipment.

rom returns
rom manuals


A manual will be supplied with the machine. But what if you misplace it? No problem, you won't need a replacement. We can also supply you with a digital version of the manual.